Funnel Displays "Missing Purchase" When Testing An Order Form

If you're looking to solve a "missing purchase" error when testing your order form, this is where to start. Please review the possible solutions below. If you are seeing this error message in your funnel, it is recommended to review these possible solutions before moving forward. 

Prior to getting started, you will need to have the following:

Important Note: Please visit our Payment Gateway FAQ here before going through this troubleshooting article.

Possible Solution #1: Adding Your Product

  1. In ClickFunnels, you must add a product on your Order Form page before you can utilize a payment gateway. With that in mind, the first thing to check is whether you have a product created on your page.
  2. Start by navigating to your Order Form page in the funnel. 
  3. Along the top navigation options, click Products.products.png

  4. If there is no product here, you will need to click Add Product.add_product.png

  5. From here, follow the directions on setting up a product for your Payment Gateway.
  6. Once you've added a product, proceed to test your order form again.
  7. If there is a product, please proceed to Possible Solution #2.

Possible Solution #2: Review Your Product Settings

  1. If you do have a product in place, you'll want to review the settings to ensure everything is complete.
  2. Begin by clicking Edit next to your existing product.edit_product.png

  3. If this is the only product on the page, make sure the Order Bump option is left unchecked (as per the image below).
  4. Check each other field, including the product type, to ensure it's properly set to either One Time or Subscription.

  5. If it is a subscription, you may need to review the product in your payment gateway to ensure it shows up properly.
  6. Otherwise, if everything looks good in your product settings, please proceed to Possible Solution #3.

Possible Solution #3: Investigate The Elements On Your Page

  1. When you've explored the above steps, the next place to look is on your Order Form page itself to ensure all the right elements are in place.
  2. Begin by clicking Edit Page on your Order Form step.edit_page.png

  3. While in the page editor, you'll want to ensure there are four different elements in place:
    A)Select Product 2.0
    C)Credit Card Form
    D)Button (set to "Submit Order")
  4. You can have additional elements as well, but these four are necessary to ensure your Order Form works properly.
  5. If one or more is missing, make sure to add it to the page.
  6. If none are missing, make sure to confirm the Product Selection element is a Select Product 2.0 element. Sometimes, an older template may have an outdated product selector.
  7. Next, remove your Credit Card Form (pointed to in the image below) and re-add that form.elements_in_order.png

  8. Finally, confirm your button is really set to Submit Order.
  9. Once all this is corrected, save your changes and test in an incognito window.

Possible Solution #4: Remove Any Custom Code

  1. If none of the above solves your "missing purchase" error, the next step is to check your page for custom code.

  2. Due to the security of Order Form pages, it is recommended you remove any on-page Custom Code for testing.
  3. Next, check your Settings and make sure to clear out any Tracking Codes in there.
  4. Once these codes are removed, make sure to test your order form again.

Possible Solution #5: Review Your Payment Gateway

  1. If all of the above solutions do not work, the next step would be to log in to your Payment Gateway and ensure everything is running properly there.
  2. Depending on the gateway you are using, these steps can vary.
  3. We recommend you explore the specific troubleshooting article for your gateway found here.

If you are still having trouble connecting your Payment Gateway or encountering a "missing purchase" error, please reach out to our support team using the help widget on the bottom right of this page.

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