Canceling Your Customer's Subscription Product In Stripe

Need to cancel your customer’s subscription product in Stripe? This article will go over the process of how to do so. This will be helpful if you need to stop charging your customers for a subscription. 

Please keep in mind that subscription products cannot be canceled in ClickFunnels, as this is only done in Stripe. This tutorial also covers how to remove customer’s access to a Membership Area if needed.

Prior to getting started, you will need to have the following:

• An active Stripe account
  

• A Stripe account integrated with ClickFunnels
  

• An active subscription product in Stripe
  

• A Sales Funnel created in your ClickFunnels account

Step 1: Cancel Subscription In Stripe

1. Log in to your Stripe account.

2. Click on Customers on the left-hand side of the screen.

3. Find the customer by looking up their email address in the search bar and access their profile.

4. Locate Subscriptions.

5. Click on the X located on the right of the product (It will appear on scroll)

You can also click on the 3 horizontal dots and then click on Cancel subscription. 

6. A pop-up will appear.

Choose whether you want to cancel the subscription Immediately, on the End of the current period, or On a custom date.

A. Choose whether you want to cancel the subscription Immediately, at the End of the current period, or On a custom date.

B. Choose whether you want No Refund, if you want to refund Last payment, or a Prorated amount.

C. If you choose to refund the Last payment or a Prorated amount, you can send a receipt to your customer by checking the Send refund receipt box. You can send it to the email the customer used in the purchase or add a different email. (optional)

7. Click on Cancel subscription.

A notification will show on the lower part of your screen informing you that the subscription has been canceled.

Step 2: Remove access to Membership Areas in ClickFunnels:

On some occasions, after canceling your customer’s subscription in Stripe, you may need to remove access to a Membership Area in ClickFunnels. You will need to do this if you no longer wish the customer to access the content in your Membership Area. The steps you need to take in order to remove access completely will depend on how you are restricting access to your content. 

Keep in mind that if you cancel a customer’s subscription in Stripe but don’t remove their access to the Membership Area, they’ll still have access.

Removing a product:
If you restricted your Membership Area lessons with a Product Requirement, then you will need to delete the product from the customer’s profile.

1. Within the Membership Area step, click on the Members tab.

2. Find the customer by looking up their email address in the search bar.

3. Click on the Edit button.

4. Click on Purchases on the left-hand side.

5. Locate the product you want to remove and click on View.

6. Click on Delete.

7. Click the OK button.

Removing a tag:
If you restricted your Membership Area lessons with a Tag Requirement, then you will need to delete the tag from the customer’s profile.

1. Within the Membership Area step, click on the Members tab.

2. Find the customer by looking up their email address in the search bar.

3. Click on the Edit button.

4. Locate Recently Added Tags and remove the tag by clicking the X next to the tag.

5. Click the OK button.

Removing a member from the Membership Area:
Once you have deleted the product and/or the tag from the customer’s profile, you can go ahead and remove them from your Membership Area.

1. Within the Membership Area step, click on the Members tab.

2. Find the customer by looking up their email address in the search bar.

3. Click on the trash icon.

4. Click the OK button.

 If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.