Custom Domain FAQ

Review common questions regarding your domain. Feel free to review the questions below to gain a better understanding of how domains work in ClickFunnels. If you wish to learn more about domains, this can be a helpful resource. 

Prior to getting started, you will need to have the following: 

• A Custom Domain

Terms to Understand

• DNS: DNS refers to the Domain Name System. For these purposes, you might think of your DNS as a sort of “phone book for the web.” It helps determine where your web domains point.
• SSL: Standing for Secure Sockets Layer, SSL refers to an online security certificate that keeps your domain and visitor information secure. There are many benefits to having SSL active on your domain, and if you wish to sell a product in ClickFunnels using a custom domain, you will need to ensure your domain has SSL enabled.
• Root Domain: This refers to your main domain without “www.” I.E. if your website is at “www.domain.com,” your root domain is simply “domain.com.” In your DNS, think of the root domain as the top level of your domain. Continuing with the phone book analogy, you might look at your root domain as the country code.
• Subdomain: In DNS, the subdomain is the next level of your domain hierarchy. While working in ClickFunnels, you will primarily be working with subdomains. The most common subdomain is “www,” which will typically direct traffic to the root domain. Continuing the phone analogy, you might consider this your area code.
• Path: In the case of any domain, the path is the lowest part of the hierarchy and refers to a specific page on your domain. Finishing the domain phone comparison, your path would be the specific phone number.
• CNAME: Also known as a Canonical Name, a CNAME record is used to map a domain. Your CNAME determines where a subdomain directs traffic. In other words, it’s like a phone company routing a specific area code to the proper area.

Frequently Asked Questions

Question: How many domains can I have connected to my ClickFunnels Account?

Answer: If you are subscribed to the $97/month ClickFunnels Plan, you can have up to 3 custom domains in your account. Alternatively, those on the ClickFunnels Platinum $297/month plan can add 9 custom domains to their account. 

Question: Can I have a CNAME record point to both WordPress (or another external site) and to ClickFunnels?

Answer: This violates the basic functioning of CNAME records and is unfortunately not possible. Remember, CNAME records are there to map a subdomain to a specific destination. As such, they can only point to one destination at a time. You can have more unique CNAME records pointing toward unique destinations, meaning you can have 1 CNAME record point to WordPress and another Pointing toward ClickFunnels.

Question: What's the difference between an A Record and a CNAME Record? 

Answer: An A record is used in DNS to instruct the root domain to point to a specific IP address. Alternatively, a CNAME record allows a subdomain to point to another domain. In ClickFunnels, you will be setting up a CNAME record in most cases.

Question: What’s the difference between HTTP and HTTPS?

Answer: HTTP stands for "HyperText Transfer Protocol." Meanwhile, HTTPS stands for "HyperText Transfer Protocol Secure." HTTPS appears when an SSL certificate is active and working on the site. Essentially, it works by encoding data so it is safe from potential hackers or others who might want to intercept the information. 

Question: Can one domain be used for multiple funnels?

Answer: Yes. You can use one domain for multiple funnels. 

If you have any questions about this, please contact our support team by clicking the support icon in the bottom right-hand corner of this page.